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FAQ

Shipping

Australia

I offer free shipping Australia-wide on all artworks. I aim to ship artworks out within 7 days of purchase.

International

International shipping quoted on individual basis. Please request a quote before finalising your order.

Please keep in mind: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are your responsibility so please keep this in mind. In accordance with Australian export regulations, I am required to declare the exact value of all items. For more information on taxes, duties and customs regulations, I recommend contacting your local customs office directly.

*Please be aware that delivery times may take longer than normal. Couriers and Australia Post are under increasing pressure at the moment, demand is high and due to COVID restrictions their operations aren't running at full capacity.

 

I can express ship to you if necessary for an additional fee.

Returns & Exchanges

 

Originals are one of a kind and each print is made to order with much love and care. For this reason I cannot accept returns, exchanges or change of mind on these custom made products as I do not hold stock.

 

I do my best to represent the colours correctly in artworks however colours you see on your computer screen or device may vary slightly from the actual artwork.

Faulty or Damaged Items

If your package arrives damaged in transit please don’t worry, all our freight is insured.

Here’s what to do:

Take photos of:

The external box.
The shipping label on the box.
The damage to the artwork/frame or fault in the print.

Please send all photos to me via email within 7 days  of receiving your artwork so I can resolve the issue as quickly as possible.

Pricing & Payments

All orders are processed in Australian Dollars. The Natalie Uhrik Artwork Shop accepts the following payment methods - Visa, MasterCard, bankcard, amex,  PayPal & afterpay. Please read my Return Policy located on this page for further information.

Commissions

 

Yes I do take commissions on selected works only.

A 30% non refundable deposit is required before the commission begins.

When the artwork is at a mid-way point, I will will provide a photo of the piece as a work in progress to you. You are then able to submit one round of revisions.

Once agreed upon, you can then complete the purchase and pay the remainder owing after which your artwork will be sent via courier to you.

Galleries & Retail Stores

Would you like to feature my artwork in your gallery or store?

Feel free to get in touch with me here.

Artwork Licensing

 

I love hearing from companies companies that create products that align with my brand. Should you like to license my artwork for a specific product, please get in touch here

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